Privacy Policy
A Caring Touch Transportation -- Privacy Policy
1. Information We Collect
A Caring Touch Transportation collects personal information necessary to provide safe and reliable non-emergency medical transportation services. This may include your full name, phone number, email address, pickup and drop-off locations, appointment details, and any mobility or medical-related information required to safely assist you during transportation.
We may also collect limited technical data when you visit our website, such as IP address, browser type, and usage behavior, to improve website performance and user experience.
2. How We Use Your Information
The information we collect is used to schedule and manage transportation services, communicate with you about bookings, provide customer support, and ensure safe and appropriate care during your ride. Your information also helps us improve our services, maintain safety standards, and meet legal or regulatory requirements. We may also use your information, with your consent where required, to send promotional offers, service updates, customer satisfaction surveys, and requests for online reviews.
3. Sharing of Information
A Caring Touch Transportation does not sell or rent your personal information. We may share your information only when necessary, such as with drivers, caregivers, or healthcare partners involved in your transportation service. Information may also be shared if required by law, legal processes, or to protect the safety and rights of our company, clients, and staff. SMS consent is not shared with third parties or affiliates for marketing purposes.
4. Safety & Monitoring
For safety and quality assurance, our vehicles may be equipped with dual-facing cameras that record both the road and interior cabin. These recordings are used strictly for safety, training, and incident review purposes.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Security
We take appropriate measures to protect your personal information from unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.
6. Your Privacy Rights
You have the right to request access, correction, or deletion of your personal information. You may also request limitations on how your data is used. To make such requests, please contact us using the details provided below.
7. Cookies & Website Usage
- Our website may use cookies or similar technologies to enhance your browsing experience and analyze site traffic.
- You can choose to disable cookies through your browser settings.
8. Updates to This Policy
A Caring Touch Transportation may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Data Retention
- We retain personal information only for as long as necessary to provide our services and comply with legal, regulatory, and operational requirements.
- Once data is no longer required, we securely delete or anonymize it.
11. Health-Related Information Handling
- Any health or mobility-related information shared is used strictly for providing safe and appropriate transportation assistance.
- We limit access to this information only to trained staff, drivers, or caregivers who need it to perform their duties.
12. SMS Communications
If you provide your mobile phone number and opt in to receive text messages, you may receive SMS communications from A Caring Touch Transportation, LLC, including:
- Appointment confirmations
- Appointment reminders
- Trip status updates
- Customer service communications
- Requests for customer feedback and Google reviews
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at 678-889-5771.
13. Children’s Privacy
- Our services are not intended to collect personal information directly from children without parental or guardian consent.
- Any information related to minors is handled with strict confidentiality and only for service purposes.
14. Policy Acceptance
- By using our website or services, you acknowledge and agree to this Privacy Policy
- Continued use of our services indicates acceptance of any future updates or modifications.
15. Contact Information
- Phone: 678-889-5771
- Email: Info@acaringtouchtransportation.com
- Address: 2625 Sandy Plains Rd, Ste 203, Marietta, GA 30066