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A Caring Touch Transportation logo, a wheelchair-accessible van icon inside a pair of caring hands
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A Caring Touch Transportation logo, a wheelchair-accessible van icon inside a pair of caring hands

Terms & Condition

A Caring Touch Transportation – Terms & Conditions

1. Service Overview

A Caring Touch Transportation provides non-emergency medical transportation (NEMT) services for individuals requiring safe, reliable, and compassionate travel to medical appointments and essential destinations. Our services include ambulatory, wheelchair-accessible, bariatric, post-operative, caregiver-accompanied, and special transportation services.

2. Non-Emergency Services Only

Our services are strictly non-emergency. In case of a medical emergency, clients must call emergency services immediately. A Caring Touch Transportation is not a substitute for ambulance or emergency medical care.

3. Booking & Scheduling

Rides must be scheduled in advance through phone or online booking. Clients are required to provide accurate information, including pickup location, destination, time, and any special assistance needed. We reserve the right to accept, modify, or decline bookings based on availability.

4. Client Responsibilities

Clients must be ready at the scheduled pickup time and provide accurate and complete information regarding their mobility and assistance needs. Failure to do so may result in delays or inability to provide service safely.

5. Driver Assistance

Our drivers are trained to provide basic assistance, including helping clients enter and exit vehicles and ensuring wheelchair securement. However, drivers do not provide medical care or advanced medical assistance.

6. Safety Compliance

All passengers must follow safety guidelines, including wearing seatbelts when applicable. Wheelchair passengers must allow proper securement for safe transport. A Caring Touch Transportation reserves the right to refuse service if safety conditions are not met.

7. Vehicle Monitoring

  • For safety and quality purposes, vehicles may be equipped with dual-facing cameras.
  • By using our services, you consent to this monitoring.

8. Cancellations & No-Shows

  • Clients are expected to notify us in advance if they need to cancel or reschedule a ride.
  • Repeated no-shows or last-minute cancellations may result in service limitations or additional charges.

9. Payment Terms

Payment may be required before, at the time of, or after service, depending on the type of transportation provided and the agreed payment arrangement.

9. Payment Terms

Payment terms may vary depending on the service provided. Clients agree to pay all applicable fees for transportation services as agreed at the time of booking.

10. Limitation of Liability

A Caring Touch Transportation is committed to safety and reliability; however, we are not liable for delays caused by traffic, weather, or unforeseen circumstances beyond our control. We are also not responsible for missed appointments due to such delays.

11. Service Areas

  • Our services are provided within designated areas in Georgia.
  • Availability may vary depending on location and scheduling.

12. Conduct & Behavior

  • Clients and passengers are expected to behave respectfully toward drivers and staff.
  • We reserve the right to refuse or terminate service in cases of unsafe, abusive, or inappropriate behavior.

13. Personal Belongings

  • Clients are responsible for their personal belongings.
  • A Caring Touch Transportation is not liable for lost or forgotten items.

14. SMS Terms of Service

By providing your mobile phone number and opting in through our website, online forms, phone registration, or other methods, you consent to receive SMS (text) messages from A Caring Touch Transportation, LLC. SMS messages may include:
  • Appointment confirmations
  • Appointment reminders
  • Transportation status updates
  • Customer service communications
  • Promotional offers, service updates, and marketing communications (only if you have opted in to receive marketing messages)
Message frequency may vary.
Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or visit https://acaringtouchtransportation.com. For information about how we collect, use, and protect your information, please review our Privacy Policy at: https://acaringtouchtransportation.com/privacy-policy

15. Contact Information

If you have any questions regarding these Terms & Conditions or how your information is handled, please contact us:
A Caring Touch Transportation
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